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Clearing your Browser Cache

Clearing your browser cache is helpful for resolving issues within the app and the Chrome Extension and is standard practice for any internet-based application.

1. When you are in the app, right click anywhere on the page to prompt the pop-up menu
Help Centre_Empty cache (1)

2. Click Inspect and the coding page will appear on the right side of the screen.
Help Centre_Empty cache (2)

3. Hold down the refresh circle in the top left corner, until a pop-up menu appears. Then click 'Empty Cache and Hard Reload'

Help Centre_Empty cache (3)


Still having trouble? Take a screenshot of any error messages and Contact Us.